〈 PLEASE READ BEFORE PURCHASING 〉
■ Shipping
・Orders under \30,000 will be shipped free of charge via Nekopos (tracking available / not insured / delivered to your mailbox).
・Orders of \30,000 or more will be shipped free of charge via Yamato Transport’s TA-Q-BIN courier service.
・Depending on the contents of your order, we may combine items into one shipment or change the shipping method.
・Preferred delivery times may not be available in some areas. If this applies to your order, we may contact you to discuss the available options.
■ Email
・If you use a mobile carrier email address, our emails may be filtered into your spam folder. Whenever possible, please register using a non-carrier email address, such as Gmail.
・If you use a mobile carrier email address, please add the following addresses to your list of approved senders:
[irodoristone@gmail.com](mailto:irodoristone@gmail.com)
[info@irodoristone.com](mailto:info@irodoristone.com)
・If you do not receive an email after completing your purchase, please contact us through our official LINE account or via Instagram DM.
■ Payment
・Please complete your payment within three days of placing your order.
・If payment is not received by the deadline, your order may be automatically canceled.
■ Products
・Measurements may vary slightly depending on the measuring method or equipment used.
・The colors shown in the photographs may differ slightly from the actual product depending on your device settings and lighting conditions.
■ Returns
・If there are any issues or defects with your order upon arrival, please contact us on the day of delivery or by the following day.
・For products accompanied by a gem identification report, we do not accept returns based on differences between the included report and the results of a report independently obtained by the customer after purchase.
・If you have any questions, please contact us before making your purchase.
・We do not accept returns or exchanges due to a change of mind or other reasons attributable to the customer.
